We believe in complete customer satisfaction. This is reflected in our 30- day's guaranteed return policy.
If you are unsatisfied with the product, you may return the unused portion 30 days from the shipped date for a refund of your order-less shipping and handling. Please note the following terms:
If you wish to return your order, please obtain a Return Merchandise Authorization (RMA) number first.
The fastest way to obtain and RMA number is to log onto the Customer Service section on the website and click on the "Product Return". You may also contact our customer service representatives at customercare@acupress.com or at 800-292-0186 to request an RMA number.
Please send returns to:
Acupress
7850 Ruffner Avenue Van Nuys, CA 91406
How long will it take to process returns?
*After the warehouse receives your return, it generally takes 5 business days to process your refund
Please keep in mind that your bank typically posts credit in the billing cycle in which it was received. Therefore, the number of days it takes for credit to post to your account may vary, depending on your bank's billing and credit schedule.
What do I do if I receive a damaged product?
*Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service customercare@acupress.com or at 800-292-0186 to request an RMA number and for further instructions.
What if shipping and delivery errors occurred with my order?
*Should you experience any problems with your order, please contact our Customer Service Support customercare@acupress.com or at 800-292-0186 immediately, so that we may correct it in a timely manner